• Wednesday, 13. November 2019 19:16

EXPERIENCE

NEXT Electric, LLC., Waukesha— IT Support / BIM Technician

JUNE 2018 - PRESENT

Assist Corporate Help Desk with On Site Tasks such as Windows 7 / 10 updates, password resets, default program configuration, printer and other peripheral set-up and maintenance

Manage Microsoft Exchange Windows and Email Accounts

Active Directory Group Policy and Workstation Configuration

Microsoft Office Installation, Outlook (PC) / ActiveSync (iOS / Android) Configuration and PST / OST Archiving and Management

Created Image for set-up of new HP, Dell, and Microsoft Surface Devices

Managed Mobile Account and Ordering as well as transitioned providers to get better service coverage with minimal business impact

Spearheaded and managed transition of ISP resulting in fiber connection, with better redundancy for ~$100 less / month

Identified deprecated and overlapping services such as multiple hosting services and registars to save ~$1000 / month

Stericycle Communication Solutions formerly Spectrum Communications (Acquired 2015), Brookfield— Account Developer

DECEMBER 2008 - OCTOBER 2017

Started as an Operator taking phone calls and assisting callers for our diverse clients including technical support, appointment scheduling, and accessing various customer CRM and systems

Programmed operator scripts that were used during call taking including saving out to a local SQL server

Handled day-to-day technical issues with operator workstations and servers

Managed CRM, creating and updating dashboards and reporting

Designed, implemented, and documented db / table schema for a wide array of clients

Designed, implemented, and automated various reports utilizing DTS, SSIS, SSRS, Access, CRM platforms and internal tools

Wrote stored procedures for operator scripts and reporting

Conducted customer service for our clients and attended sales meetings to discuss possibilities

Enigma Factory, LLC., Waukesha— Owner

APRIL 2011 - PRESENT

Design websites, print ads, and business cards for local companies

Develop games and applications for entertainment and marketing purposes

Drone and Endoscopic photography and filmography

The Melting Pot, Brookfield— Shift Supervisor, Server, Bartender

NOVEMBER 2005 - APRIL 2008

GameStop, Brookfield— Assistant Manager

APRIL 2003 - NOVEMBER 2005


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